Legal terms for wallets and account access
Our Legal position is simple: access depends on local law, the details you provide, and the checks needed to protect your account. Before account access, we may ask for phone verification and may compare your name or payment reference with the wallet or bank route selected.
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DANA, OVO, GoPay and QRIS appear as payment context, while bank transfer and virtual account records can support a status check. We do not treat a successful payment reference as permission to bypass an account restriction. If a rule affects your access, we explain the relevant
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step through the account support path. You remain responsible for reading the terms that apply to your location, device and account activity. Semarang customers follow the same policy path as other supported Indonesian locations, where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.